Product Return Policy: All goods purchased from Dreamline are sold as a final sale, and are not returnable unless, upon receipt, the contents or packaging are determined to be defective. Dreamline does not accept returns initiated by our customers’ clients due to reaction or inaccurate recommendation; your product return policy is at your own discretion.
Damaged Shipment: It is essential and the customerʼs responsibility to inspect all incoming shipments upon receipt. Merchandise found to be defective or damaged subsequent to delivery must be reported to Dreamline within 48 hours of receipt. Damaged merchandise may be picked up by FedEx at our instruction, and returned for evaluation. Should Dreamline determine, upon receipt, that the goods are defective, a replacement order or product credit will be issued.
Sample Kits: These are purchased for product testing from Dreamline Ceuticals, are sold as a final sale, and are not returnable.
Damaged Sample Kit: If upon receipt, the contents of the sample kit are determined to be damaged and unusable in whole or in part, please contact Dreamline at the link below, and replacement items or kit will be sent.