FAQ

FAQ

1. What are your minimums?
We have a $1,400 opening order minimum. Retail-sized products require a minimum of 24 units per SKU. Retail products must be ordered in multiples of 12 units, and professional (bulk back bar) product minimum is 1 bottle. Please note that bulk/professional sizes are only available for purchase in conjunction with your retail line.

2. What are your payment terms?
We require a 50% deposit to begin the creative process. The balance is due upon approval of final mechanical art files, and prior to manufacturing. For straight reorders, 100% payment is due prior to manufacturing. For product additions, 100% payment is due prior to the creation of new art files.

3. Can I get samples to try your products?
Yes, a sample kit of our entire line is available for $35 (+ $5 Flat Rate Shipping).

4. How much do you charge for help with graphics for my line?
Branding & package design is provided at no cost with the purchase of skin care.

5. Do you offer product boxes?
Custom-designed product boxes are available for an additional charge. Minimum quantities (per product type) start at 250. However, boxes will be custom-designed to complement the product design at no additional cost.

6. What marketing materials are available, and what are the costs?
Custom-branded marketing materials will be designed at not additional cost. This includes: high resolution product imagery for your use, a custom-designed homepage web banner, custom-designed counter cards (if applicable to your business/brand), and a customized Product Reference Manual with detailed information about each of your products to help with product promotions, and general understanding of your products.

7. Do you offer product education?
The customized Product Reference Manual noted above is provided which includes detailed information about your products will be provided for you. This information includes: product type and description, pH, active ingredients and definitions, complete ingredients, usage, directions.

8. Can I sell these products anywhere?
Yes.

9. Can I change the product names?
Yes. In fact, we recommend it because we think your products should be proprietary to you.

10. Is there confidentiality between our two parties?
Yes. The relationship between Dreamline and our clients is strictly confidential. An NDA is available to sign between our two parties.

11. I’m building a skin care brand for my med spas. Are back bar sizes available to use in our treatment protocols?
Yes, or if you want to provide a client with a small sample of product. Bulk product is provided in plain white opaque plastic bottles with pumps with your branded label. Included with each bulk product are 20 empty (non-labeled) 4.5 ml vials with treatment pumps for sampling.

12. Do you manufacture sample-sized products for promotional purposes?
Yes, but not in-house. We supply bulk product to 3rd party sample manufacturers who specialize in this type of manufacturing. Minimums start at 1,000 units.

13. What is your turnaround for product orders?
New products require time for the design and creation of art files, which takes approximately 3 weeks, plus the manufacturing time, which requires approximately 3 weeks. Straight reorders requires approximately 10 business days (plus shipping), and product additions
require 1 week for art file creation and 3 weeks for manufacturing (plus shipping).

14. What is the shelf life of your products?
Our products are fully warranted and have a shelf life of 18 months unopened, and 6 months opened. However, it is imperative that your stock be properly rotated and stored. Products should be stored between 59 to 70 degrees.

15. What additional costs are there?
Our prices are all-inclusive, with the exception of shipping costs, barcodes (optional), and product boxes. If you would like barcodes, they require product boxes due to minimum standardized barcode size requirements which are to large for smaller skin care containers.

16. How do I figure my shipping costs?
Shipping costs are based upon size and weight of each shipment, and are billed upon completion of each order. We do not mark up shipping costs. A large order is generally shipped on a pallet via a trucking company. A small order will generally go via Fed Ex Ground.

17. What if I receive damaged products?
It is customer’s responsibility to inspect all incoming shipments upon receipt. Merchandise found to be defective or damaged subsequent to delivery must be reported to Dreamline within 48 hours of receipt. Damaged merchandise may be picked up by FedEx at our instruction, and returned for evaluation. Should Dreamline determine, upon receipt, that the goods are defective, a replacement order or product credit will be issued.

18. Are returns accepted?
All goods purchased from Dreamline are sold as a final sale, and are not returnable unless, upon receipt, the contents or packaging are determined to be defective. Dreamline does not accept returns initiated by our customers’ clients due to reaction or inaccurate recommendation; your product return policy is at your own discretion.

19. Do I own the brand and package design that you create for us?
Creative branding and design is offered as a complimentary service. Clients who complete their initial order have full-usage rights to the branding assets, such as logo design, package design, and custom marketing materials. All art (source) files remain the property of Dreamline.

20. What is the policy if I decide to cancel my order?
If a client cancels their initial order after the mechanical art files have been created, client will forfeit the initial 50% deposit.

Dreamline Ceuticals
1300 Clay Street, 6th Floor
Oakland, CA 94612
(510) 214-0007